FAQ's
1. How do I place an order?
Simply browse our collection, select the items you love, and add them to your cart. Once you're ready, click on the shopping cart icon and proceed to checkout. You can complete your order by following the instructions and filling in your shipping and payment details.
2. What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and Shopify Payments. Our payment gateway is secure, and your information is protected.
3. Can I change or cancel my order after itโs been placed?
If you need to make changes or cancel your order, please contact us as soon as possible. If your order hasnโt been processed yet, weโll do our best to accommodate your request. Once the order has been shipped, we are unable to make any changes.
4. What shipping options do you offer?
We offer both standard and express shipping options. Shipping costs and delivery times will vary based on your location. You can view the available shipping options at checkout.
5. Do you ship internationally?
Yes, we offer worldwide shipping to most countries. Please note that international shipments may be subject to customs fees or import taxes, which are the responsibility of the customer.
6. How long will it take to receive my order?
Processing times are usually 1-3 business days. Once your order is shipped, you will receive a tracking number. Shipping times vary depending on your location:
- Domestic shipping: 3-7 business days
- International shipping: 7-14 business days
7. Can I track my order?
Yes, once your order has been shipped, we will send you an email with a tracking number and a link where you can track your shipment.
8. What is your return policy?
We accept returns for unused and unworn items within 30 days of delivery. To initiate a return, please visit our [Returns & Exchanges](link to return policy) page. Please note that certain items (such as earrings) may be non-returnable due to hygiene reasons.
9. How do I contact customer support?
You can reach our customer support team via email at [email address] or through our Contact Us page. We aim to respond to all inquiries within 24 hours.
10. Do you offer gift cards?
Yes, we offer gift cards that make the perfect gift for any occasion. You can purchase gift cards directly from our store in various denominations.
11. Are there any discounts or promotions?
We often run special promotions and offer discounts to our newsletter subscribers. Be sure to sign up for our newsletter to stay informed about upcoming sales and exclusive offers.
12. Do I need to create an account to place an order?
No, you do not need to create an account to place an order. However, creating an account allows you to track your orders, save your shipping details for faster checkout, and view your order history.